Privacy Policy

Last updated: 19 September 2026

Identity and Role of the Data Controller

storyrixnu acts as the data controller for the purposes of this privacy policy. We are responsible for determining the purposes and means of processing personal data collected through our website and services related to professional video operations, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. Our registered office is at Unit 42, Metropolitan Park, Halifax Road, London, UB6 8XU, United Kingdom. For any enquiries about data protection, please contact us using [email protected] or +44 20 3411 9981.

Scope of This Notice

This privacy notice applies to all visitors to our website, users of our services, and individuals whose personal data we process in connection with our commercial activities based in the United Kingdom. It covers data collected online through forms, cookies, and service interactions as well as any offline communications. The notice does not apply to third-party websites linked from our site.

Categories of Personal Data and Sources

We collect personal data directly from you when you use our contact form, subscribe to updates, or engage with our services. Categories include identification information such as name and job title, contact details including email address and telephone number, technical data such as IP address, browser type, and device information, and usage data relating to how you interact with our media feed services. We may also receive limited data from service providers or analytics tools where permitted under UK GDPR and PECR.

Purposes of Processing and Legal Bases

We process personal data for several distinct purposes. To respond to enquiries submitted via the contact form we rely on legitimate interests. To provide and maintain our professional video and broadcasting services we process data under the legal basis of contract performance. For marketing communications and service improvement we rely on consent or legitimate interests, with appropriate balancing tests conducted. Analytics and security monitoring are carried out under legitimate interests. Each purpose is documented internally with records of processing activities.

Requirement to Provide Data and Consequences

Providing certain personal data is necessary to use our contact form or access specific services. If you choose not to supply required information such as an email address for service-related communications, we may be unable to respond to your enquiry or deliver the requested media feed services. Optional fields may be left blank without affecting core functionality.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure secure operation, remember preferences, and gather anonymised usage statistics. A separate Cookie Policy explains the types of cookies deployed, their purposes, and how you can manage your preferences through browser settings or our site-wide cookie banner. You can find further details in that policy.

Processors, Recipients and Disclosures

We engage trusted processors including hosting providers, analytics services, and email delivery platforms to support our operations. These processors act only on our documented instructions and are bound by appropriate contracts. We may disclose data to law enforcement or regulatory authorities where legally required. No sale of personal data occurs.

International Transfers

Some processors may be located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or standard contractual clauses approved by the Information Commissioner’s Office.

Retention Periods

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is kept for up to two years after the last contact. Service-related data is retained for the duration of the contract plus six years to meet legal accounting requirements. Technical logs are deleted after twelve months unless required for ongoing security investigations.

Security and Data Minimisation

We implement appropriate technical and organisational measures including encryption in transit, access controls, and regular security assessments to protect personal data. Data collection is limited to what is strictly necessary for each purpose. While we take reasonable steps, no system can guarantee absolute security against all threats.

Data Subject Rights

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights please contact us at [email protected]. We will respond within one month, extendable by two further months for complex requests.

Withdrawing Consent and Objecting to Marketing

Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You can also object to direct marketing or profiling at any time. We will cease such processing promptly upon receipt of a valid objection.

Right to Complain

If you are dissatisfied with our handling of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details are available on the ICO website.

Children and Age Restrictions

Our services are intended for professional users and businesses. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a child has been collected we will delete it promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making that produces legal or similarly significant effects. Limited profiling may occur for service personalisation or analytics, but individuals retain the right to object and request human intervention where applicable.

Policy Changes

We may update this privacy policy to reflect changes in law or our practices. The effective date of the current version is 19 September 2026. Previous versions are available upon request by contacting [email protected].